FAQ
Find answers to your Questions:
How do I place an order?
You can browse our collections and add items to your cart. Once you're ready, proceed to checkout, provide your delivery details, and select Maya or Gcash as payment method.
Once the check-out is done your order will be reserve for 24 hours to give you ample time to sent the payment of your orders. If your order is unpaid within 24 hours, it will be automatically canceled.
To know more details about how you could send your payment depending on the selected Mode of Payment, please visit the Payment page.
Is there a minimum order amount?
No, there's no minimum order. You can purchase a single item or multiple—however, we offer special discounts for more than one product.
Do you offer free delivery?
Yes! We offer free delivery on all orders, so you can shop without worrying about extra costs.
How long does delivery take?
Delivery typically takes 1-7 business days, depending on your location. For more details, please visit our Delivery Page.
How can I track my order?
Once your order has been shipped, we’ll send you an email or SMS with the tracking details, so you can monitor its progress. For more details, please visit our Delivery Page.
Do you restock sold-out items?
Since we sell preloved clothing, restocking specific items may not always be possible. However, new arrivals are added frequently, so be sure to check back often!
Are the products washed before being shipped?
All items sold at AN Ukay are unwashed to help us maintain our affordable prices and ensure the quality and authenticity of each piece. We recommend washing or dry-cleaning items upon receiving them for personal use. This allows you to care for each piece according to your preferences.
Do you accept Debit/ Credit Card?
Yes, we partnered with Maya to accommodate your Card Payments and you may pay using our payment link:
Make sure to select Maya as your Payment Method in the checkout.
We’re Here to Help!
Have questions or need assistance? Our team is ready to provide you with the information you need. Whether it’s about our products, orders, or anything else, don’t hesitate to reach out!